Terms of Service

For All

  • If you register as a client or proofreader on ProofExchange, you agree to comply with and be bound by the following terms and conditions of use for clients and proofreaders, which together with our Privacy policy govern ProofExchange relationship with you in relation to this website.
  • The term ‘ProofExchange or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website ‘proofexchange.com’
  • The term ‘client’, ‘clients’ or ‘you’ (in the “for clients” section) refers client of our proofreading services.
  • The term ‘proofreader’, ‘proofreaders’, or ‘you’ (in the “for proofreaders” section) refers to our partner(s) offering services to you through our website.
  • The term ‘user’ or ‘users’ encompasses both ‘clients’ and ‘proofreaders’, as defined above
  • The term ‘content’, ‘document’, ‘text’ or ‘job’ refers to any written material sent to ProofExchange for editing.
  • The term ‘work’, ‘edited document’ or ‘revision’ refers to the text that has been edited by a proofreader.
  • The term ‘proofreading’ or ‘editing’ refers to the work done by proofreaders.
  • ProofExchange may change these terms by updating this page. You should check this page from time to time to ensure that you are happy with any changes. These terms are effective from 01 January 2016.
  • The use of this website is subject to the following terms of use:

Contact

If you have any questions or concerns about these terms and conditions, contact us at [email protected]

Liability

Though we strive to provide an excellent service with an outstanding product, we will in no way be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, ProofExchange takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Though ProofExchange keeps both original and edited documents with every order history, ProofExchange cannot be held responsible by the proofreader or the client for any loss of data on the website. The client is solely responsible for any obscenity, blasphemy, racism, plagiarism and reproduction of copyrighted material.

ProofExchange is not liable or responsible for any damage to computer hardware or software resulting from Services including, without limitation, such damage arising from the distribution of a computer virus through the use of this website.

Release

ProofExchange is only a venue for connecting users. Because ProofExchange is not involved in the actual contact between users or in the completion of work, in the event that a dispute arises between users, users release ProofExchange (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Company expressly disclaims any liability that may arise between users. If a user is a California resident, that user hereby waives California Civil Code § 1542

Confidentiality

ProofExchange acknowledges that proofreaders may be privy to confidential information in the form of sensitive or unpublished material. To ensure client confidentiality, all ProofExchange proofreaders shall agree to work under a non-disclosure agreement by using the service. The non-disclosure agreement can be found in full in ProofExchange’s Privacy policy.

Please note: With extremely sensitive material you should think twice before sending it to ProofExchange. ProofExchange cannot be held liable for the leaking of any material in any shape or form by proofreaders.

Account Termination

In addition to any remedies that may be available to ProofExchange under any applicable law, ProofExchange may, in its sole discretion, temporarily or permanently deny, limit, suspend or terminate a user’s account, prohibit any user from accessing his/her/its account and take technical and legal measures to keep any user off the website if ProofExchange determines this justified.

Upon termination of these Terms or a user’s account, for any reason, ProofExchange reserves the right (but has no obligation) to delete all of the Client’s information and account data stored on its servers; and ProofExchange will not be liable to any user or any third party for termination of access to the website and/or services or for the deletion of a user’s information or account data.

For clients

Payment

You are not charged when you place an order on ProofExchange. You are only charged once you receive your revision, the payment is processed and handled by terms of service and privacy policy for more details.

Clients may not offer payments using any method other than placing an order through ProofExchange

Price, terms and availability of services are subject to change by the ProofExchange without notice. ProofExchange reserves the right to limit quantities, to refuse service or cancel orders in its sole discretion. 

Clients agree that ProofExchange is not responsible for the actions of any third party used by the Company to process its online payments. Clients further agree that the Company is not liable for the fraudulent use of any credit card or other payment method that may be used to purchase its services.

Once a document has been received by ProofExchange, the client is confirming that work is to commence. If the client wishes to cancel the services ordered, he/she must contact the ProofExchange immediately. The Company reserves the right to not refund any payments once work has commenced even if services have been cancelled. Such decisions will be made on a case-by-case basis. Any refunds from the Company will be reduced by the amount of any transfer, processing and bank fees incurred by the Company in connection with a refund.

Ratings

You must rate your revision and proofreader upon receiving your revision, before submitting another document. This is to ensure that all proofreaders meet our high standards.

Editing and Proofreading

Editing of your text includes checking the grammar (correction of all grammatical errors), spelling (correction of all spelling errors), punctuation (correction of all punctuation errors), consistency (imposing a consistent style) and textual structure (ensuring that the structure is well organized). Editing does not include development (any writing apart from ensuring consistent structure), rewriting, ghost-writing or critique or evaluation of the text.

Proofreading of your text includes checking the grammar (correction of all grammatical errors), spelling (correction of all spelling errors) and punctuation (correction of all punctuation errors).

The proofreader’s right to refuse the job

Our proofreaders have the right to refuse a job if it doesn't meet the standard that makes it possible for the proofreader to complete the job. This also includes when the proofreader discovers that he or she cannot carry out the job to an acceptable standard for whatever reason. If the proofreader refuses the job, you will be notified via email, and your payment reimbursed.

The client’s right to refuse the work

When proofreading has been completed, you have two days from the next business day to evaluate, accept or claim a refund. All refund requests should be sent to [email protected] If you fail to request a refund within the allotted time, you are deemed to have accepted the work. You may only request a refund once.

If you do not accept the work, you can claim a refund, stating your explicit reasons for doing so. When claiming a refund, you must address all notes and comments from the proofreader. If you fail to provide a reason for your refusal of edited text, you are deemed to have accepted the work.

ProofExchange will determine if your claim is legitimate and supported by substantive proof, if so, your payment will be reimbursed less any processing fees incurred, and the proofreader will not receive any payment.

Use of the term ‘guarantee’ or ‘guaranteed’

Use of the term ‘guarantee’ or ‘guaranteed’ on this website or in communications with ProofExchange refers to our assurances to deliver certain standards of service based on our own internal evaluations. Our ‘guarantee’, should we decide that we have failed to meet these standards, may be the sum of a partial or full refund at our discretion of the original amount paid by the client to engage the service. Not under any circumstances will the refund of monies be in excess of the original fee paid for the service. Refunds and partial refunds are entirely at our discretion.

Delivery and Deadlines

We strive to deliver all proofreading jobs in under 24-hours. Although we can refund or cancel your order if this time is exceeded, we cannot be held liable for any loss or damage caused by a later delivery time than 24-hours.

We reserve the right not to refund a client if a document exceeds the 24-hour delivery time if the proofreader believes that the document in question requires ‘above average’ amendments which will require greater time to complete. We may offer partial or full refunds in such instances at our discretion.

Documents may be used for training purposes

We may use your document for training new proofreaders. If you do not wish for your document to be used for training purposes at any point, please specify this on the order form ‘description’ field.

For proofreaders

Proofreaders’ employment status

It is a requirement when registering as a proofreader with ProofExchange that you are an independent self-employed provider of proofreading services. As a registered proofreader, you will not be employed by ProofExchange but will only acquire work through ProofExchange.

Set up Stripe

In order to receive payments from ProofExchange, you will be required to sign up for a third party service, called Stripe, see Stripe's terms of service and privacy policy for more details. Stripe specializes in handling payments and therefore is a safer and more reliable option.

Payment

When a client completes an order on ProofExchange they are not yet charged. Upon your acceptance and subsequent delivery of the order, the payment is credited to your Stripe account. Note, the client has two days from the next business day to evaluate, accept or claim a refund. If a refund is claimed and approved by ProofExchange you will be notified and your Stripe account will be debited for the amount that you received for the proofreading job.

Proofreaders may not accept payments using any method other than placing an order through

Ratings

Clients will be required to rate you on the service that you have delivered. This rating is very important and will affect how much you are paid. If your rating falls below 3.5 stars, you will be removed from the platform.

Proofreading and Editing

Proofreaders acquire jobs on ProofExchange on a first come, first served basis. When a client sends a document to ProofExchange, he or she is prompted to choose a category for the type of text as well as to provide a short brief for the proofreader.

All proofreading must be done in accordance with our style guide that you receive when you begin working on the platform. For an extra copy, email [email protected]

Editing of a client’s text includes checking the grammar (correction of all grammatical errors), spelling (correction of all spelling errors), punctuation (correction of all punctuation errors), consistency (imposing a consistent style) and textual structure (ensuring that the structure is well organized). Editing does not include development (any writing apart from ensuring consistent structure), rewriting, ghost-writing or critique or evaluation of the text.

Proofreading of a client’s text includes checking the grammar (correction of all grammatical errors), spelling (correction of all spelling errors) and punctuation (correction of all punctuation errors).

The proofreaders’ right to refuse the job

Upon acceptance of the text, you have the right to refuse the job if it doesn't meet the standard that makes it possible for you to complete the job. This right also holds if, during a job, you discover that you cannot carry out the job to an acceptable standard for any reason. If you refuse the job, the client is notified via email, and it is determined if the job is legitimate or not.

The ProofExchange proofreaders’ code of ethics

ProofExchange proofreaders adhere to a high ethical standard. That means they always strive to provide the highest standard of service, offering educated and well-considered edits and comments.

ProofExchange proofreaders will only accept jobs they believe to be within their sphere of competence. If on closer examination a proofreader finds he or she does not have the skills or knowledge needed to complete a job to the highest standard, the proofreader will return the job or seek guidance.

Once a proofreader has accepted as job, it is your responsibility to complete or return the job. Other proofreaders will not have access to a job that you have accepted.

A ProofExchange proofreader may refuse to edit material he or she finds personally offensive for any reason. Once he or she has accepted a job, however, the proofreader must provide the highest level of service, regardless of his or her feelings about the ideas presented in the work. At no time will a ProofExchange proofreader insert his or her beliefs into the author’s work, by modifying text or through marginal comments, or offer commentary that is argumentative or denigrating to the work.

Some kinds of work are by nature outside our ethical code. ProofExchange proofreaders will not:

• Provide content editing on university or school assignments, though they will happily provide a light-handed standard edit.

• Provide editing for materials that are clearly intended to be deceptive or fraudulent or that appear to be intended to support illegal activities.

Proofreaders should report jobs that appear to fall into these categories to [email protected]

The client's right to refuse the work

When proofreading has been completed on a document, the client has two days from the next business day to evaluate, accept or claim a refund.

If the client does not accept your work, the client must state explicit reason for doing so. The client must have addressed all of your notes and comments.

If the explanation for refund meets ProofExchange’s standards for refusing an edit, we will inform you of the client's reasons for the refusal. If the client's claim is legitimate and supported by substantive proof, the client's payment will be reimbursed, and your Stripe account will be debited any payment received for the job.

Recruiting proofreaders for ProofExchange

In recruiting proofreaders for ProofExchange, we make use of a series of tests to determine proofreaders' proficiency in grammar and spelling, command of English, ability to spot inconsistencies, and awareness of ambiguities and textual structure. Also, we ask for and check proofreaders' credentials, including their professional experience, formal qualifications and training. The tests are confidential and must not be distributed by any means or in any form.